Help Center
How can we help?
Everything you need to run your office and send gifts — organized by what each person does.
For everyone
- Delivery options & timing (warm vs. shipped)Warm local hand-delivery and nationwide shipping explained.
- Ingredients & allergensWhere to find ingredient and allergen information.
- What is the Hello Chonky gifting platform?A simple way for your office to send fresh cookie gifts to clients.
- Contact usHow to reach the Hello Chonky team.
- Office admins vs agents — who does whatThe two roles, and what each one can do.
- Track your gift ordersSee order status and tracking in your history.
- Pricing, volume discounts & couponsHow gift pricing, automatic discounts, and codes work.
For office admins
- Set up your office accountCreate a new office in a few minutes.
- Add agents: invites, join code, and requestsThree ways to get your team onto the platform.
- Manage your team rosterHeadshots, activity, and activating or deactivating agents.
- Brand your office (logo, color, ZIP)Make every gift card look like it came from your office.
- Send gifts as the office (and how billing works)Send gifts billed to the office instead of an individual agent.